Gift Card Returns and Refunds
This website handles replacements for the ExxonMobil Gift Card.
Card(s) Not Working - Your gift card may not be working because it is inactive, damaged, has become deactive, has expired, or has a zero balance. Please see instructions below for receiving a replacement card.
|Step 1: Verify Card Balance
Please verify the value on your card by either:
- Using one of the website links to the right, or
- Calling the phone number on the back of your card.
|Balance Inquiry Link
ExxonMobil Gift Card
After you have verified your card balance, should you have additional questions, please email us at [email protected] or call 1-800-786-8028.
Cards With A Value of $10 or Less - If your card has a value of $10 or less, SVM will refund the value of your card upon request. Please call SVM at 1-800-786-8028. There is no need to mail in your card(s) or complete the form in Step 2 below.
Low Balances - Cards with low balances may not function at certain pumps or stations. If this occurs, you may obtain a refund for the full remaining balance on your card by calling SVM at 800-786-8028.
Deactive Cards - Your card may have become deactive. Deactive cards will be replaced for no charge. You will need to mail your card(s) to us in order to receive a replacement card (see Step 2 below). Please note - promotional cards with a printed expiration date will not be replaced.
Inactive Cards - If the station failed to activate your card when it was sold, we will activate the card for you with proof of purchase. Please let us know where you purchased the card. If you received the card as a gift, please try to find out where the card was purchased. We may need proof of identification to activate the card.
Lost or Stolen Cards - If your card has been lost or stolen, we may, at our discretion, elect to replace the remaining balance if purchase verification is available and the remaining balance can be verified. Please contact us at [email protected]. Lost or stolen card requests will be processed Monday - Friday 8:00am to 5:00pm CST with the exception of holidays.
Damaged Cards - The magnetic strip on your card may have become damaged or the station's equipment may not have worked properly. If you have verified that your card does have a balance, you can try to use your card again. If your card still does not work, you may need to mail it back to receive a replacement card. (see Step 2 below)
Card Exchanges - If you would like to exchange your card for another brand a 15% fee may apply. The 15% fee will be taken off of the balance of the replacement card. You may need to mail the card you want to exchange back to SVM. You can exchange your card for the following brands: 76, Chevron, Conoco, Phillips 66, Sunoco or Texaco. Gift cards are not returnable for a refund.
Refunds - Remaining card balances may be subject to refund as required by law. Please call SVM at 1-800-786-8028 if you wish to inquire about a refund.
Step 2: Submit Form to SVM
Please ensure that you use the Replacement Form (link below).
Please keep a record of your card number(s).
Card Replacement Form (.pdf)